If your customers are pleased depends on unconscious behaviour and feelings during contact.
The sales people and the team will learn to know this en handle accordingly. People aren’t used to be confronted with their own behaviour and body language.
The goal of our training is to teach people to deal with these sorts of confrontations and other explicit things in their behaviour.
The training is confronting, authentic and very helpful.
The approach
During four workshops we put the people in front of the mirror.
They will be confronted with their own verbal and non verbal behaviour and attitude.
Workshop 1 and 2: deal with everyday experiences, we zoom in on details, and reflect as an outsider on their behaviour and how things are experienced by other people. As a follow up we offer custom made suggestions of improvement. The suggestions can be used and tested in the day to day practice.
Workshop 3 and 4: We analyse the recorded experiences and work towards an improvement. This will be the groups’ responsibility, so new monitored behaviour, is managed and developed within the team.
During four workshops we put the people in front of the mirror.
They will be confronted with their own verbal and non verbal behaviour and attitude.
Workshop 1 and 2: deal with everyday experiences, we zoom in on details, and reflect as an outsider on their behaviour and how things are experienced by other people. As a follow up we offer custom made suggestions of improvement. The suggestions can be used and tested in the day to day practice.
Workshop 3 and 4: We analyse the recorded experiences and work towards an improvement. This will be the groups’ responsibility, so new monitored behaviour, is managed and developed within the team.
Results
• consciousness: sales people are more aware of the effects of their verbal and non verbal behaviour during customer contact.
• connection: sales people can connect in an authentic way to their customers and they are able to judge the customers intent and perspective.
• responsibility: sales people can confront each other on their behaviour and results.
• consciousness: sales people are more aware of the effects of their verbal and non verbal behaviour during customer contact.
• connection: sales people can connect in an authentic way to their customers and they are able to judge the customers intent and perspective.
• responsibility: sales people can confront each other on their behaviour and results.
Who’s involved?
Store managers, department managers, sales managers.
Store managers, department managers, sales managers.
