If a customer is a buyer and a returning happy customer all depends on unconsciousness behaviour and his feelings during the contact moment. If a member of staff will point out some other staff member’s behaviour or appearance it will feel like an attack.
People aren’t used to communicate on this level.
The presentation
How will staff turn the sales process into a top performance? So your customers will stay longer then they initially planned. That will result into a higher conversion and a surprising customer experience. In a 60 minute presentation it’s all about the role-play and it will help the team increasing their performances by using authenticity, passion and pleasure. This presentation teaches people how to use their attitude and behaviour, explicitly pointing out this behaviour and letting the team know how to recognise it and handle with it.
Confronting, authentic and clear.
How will staff turn the sales process into a top performance? So your customers will stay longer then they initially planned. That will result into a higher conversion and a surprising customer experience. In a 60 minute presentation it’s all about the role-play and it will help the team increasing their performances by using authenticity, passion and pleasure. This presentation teaches people how to use their attitude and behaviour, explicitly pointing out this behaviour and letting the team know how to recognise it and handle with it.
Confronting, authentic and clear.
Who’s involved?
Anyone who works in retail.
Anyone who works in retail.
Cost
€ 1850.00 (ex vat and travel expense)
Participants: 50
€ 1850.00 (ex vat and travel expense)
Participants: 50
